Returns & Replacements

Made for one date and one place

Every piece is calculated and printed for the moment you chose, so it cannot be resold to anyone else. For that reason, personalised items are not returnable for a change of mind. This is why we show you the finished artwork before you pay and ask you to confirm the spelling — please do check it carefully.

If something is wrong with it, that is different

If your order arrives damaged, faulty, or not what you ordered, we will replace it or refund you in full. Email hello@inspirecustoms.com within 30 days of delivery with a photo and we will sort it out. You will not need to send anything back.

If you spot a typo

Contact us as soon as you can. Printing begins shortly after you order, and if we catch it in time we will fix the wording and reprint at no cost. Once a piece has gone to print we cannot recall it, but tell us anyway and we will do what we can.

If it does not arrive

Every order ships with tracking. If tracking stalls or the parcel goes missing, tell us and we will reprint and resend. You do not have to chase the courier.

Your statutory rights

Nothing here affects your legal rights in respect of goods that are faulty, not as described, or not fit for purpose.